Feb 19, 18:09 UTC
This issue has been resolved. It was an internal communication issue where we were unable to reach one of our database instances.
Thank you for your patience and we’ll provide more details in a postmortem.
Feb 19, 17:38 UTC
A fix has been implemented and we are monitoring the results.
Feb 19, 17:21 UTC
We are continuing to work on a fix for this issue.
Feb 19, 17:15 UTC
We are continuing to work on the issue. We have identified the problem and are now working on a solution.
Feb 19, 17:10 UTC
We are continuing to work with our provider AWS in order to find a solution to the issue. We'll update as soon as we make further progress.
Feb 19, 16:37 UTC
We have discovered an issue with how the components in Oplift/ Capsule communicate internally. This appears to be caused at an infrastructure level with our provider AWS (Amazon Web Services).
We are currently working with AWS to restore connectivity. In the meantime, you may experience slow or failing requests for:
- Review reports
- Unread news
- Capsule cases
- Albert quizzes
Feb 19, 16:10 UTC
We are continuing to investigate this issue.
Feb 19, 15:53 UTC
We are currently undergoing internal connectivity issues that are effecting our services
Feb 19, 15:43 UTC