Retail Cluster unavailable due to DNS issues with our provider

Incident Report for Ocasta

Resolved

This incident has been resolved.

Posted Sep 06, 2016 - 18:58 BST

Update

Normal service should have now resumed. We'll continue to monitor.

Posted Sep 06, 2016 - 16:25 BST

Update

It looks like the DNS issue has escalated. Update again shortly.

Posted Sep 06, 2016 - 15:51 BST

Monitoring

Service is now beginning to stabilise.

Posted Sep 06, 2016 - 15:39 BST

Investigating

We're currently investigating a DNS issue with our upstream provider causing some retail systems to be inaccessible.

Posted Sep 06, 2016 - 15:34 BST